Troubleshooting

Use the information below to help troubleshoot your children’s hearing aids. Contact your hearing care professional for answers to any other questions.

Find troubleshooting tips about your children’s hearing aids.

If the hearing aids do NOT whistle when you hold them in your hand (only applicable if hearing aids do not have an automatic feedback reduction system), check the following:

  • Is the hearing aid switched on?
  • Is the volume control in the right position?
  • Is the battery’s power sufficient?
  • Is the earmold blocked with dirt or earwax?
  • Have you selected the right listening program? (For example, programs designed specifically for telephone use will not allow you to hear any whistling when the hearing aid is held in the hand.)
  • Is the hearing aid damaged?

If the hearing aid is dead, check the following:

  • Is the battery flat?
  • Is the battery inserted correctly?
  • Is the hearing instrument turned on?
  • Is there any corrosion on the battery or the battery contact area?
  • Is the earmold blocked with earwax?
  • Is the earmold tubing blocked?
  • Are there water droplets in the ear hook?

If the hearing aids generate distortion and/or unusual sounds (like crackling), check the following:

  • Is there corrosion or rust on the battery or inside the battery compartment?
  • Is the battery inserted properly in its compartment?
  • Is the on-off switch at the correct position?
  • Is the volume control in the right position?
  • Is the earmold blocked?
  • Are there water droplets in the ear hook or earmold tube?
  • Is the earmold fitted correctly?

If the hearing aids whistle while your child is wearing them, check the following:

  • Is the earmold inserted correctly?
  • Is the volume control in the right position?
  • Is there any crack in the earmold tubing or ear hook?
  • Is there too much earwax in your child’s ear canal?
  • Is the earmold too small, because of physical changes in the ear canal?
  • Is the earmold tubing connected well to the earmold and the hook?
  • Is the hook or tube damaged?
  • Is the child leaning against a flat surface, blocking the microphone? (e.g. infant in a car seat)

If your child says the hearing aids aren’t working normally, check the following:

  • Is the volume control in the right position?
  • Is the opening to the microphone blocked with dirt or dust?
  • Is the battery flat?
  • Is the earmold blocked with earwax or dirt?
  • Is there too much earwax in your child’s ear canal?
  • Is the hearing instrument damaged?
  • Are both the hook and the tube dry?
  • Connect the stethoset and check if the hearing instrument still works, and/or if you can hear unusual sounds.

If the hearing aid came into contact with water:

  1. Shake the water away quickly.
  2. Remove the battery.
  3. Have the hearing aid checked by your hearing care professional. If this is not possible, use your dry aid kit.
  4. Leave the hearing aid in a dry place.
  5. Connect the stethoset and check if the hearing instrument still works.