Steps for better business

ProSuite

Helping you deliver best-in-class patient care.

As a hearing care professional, you want to find the best hearing care solution to fit each patient’s lifestyle and hearing loss. ProSuite helps you engage patients throughout the entire experience of finding an optimum hearing solution. This comprehensive package places everything you need for efficient, competent, best-in-class customer service at your fingertips, from testing to treatment success.

Each of the steps shown below have multiple aspects. ProSuite addresses each of these to help you answer questions effectively, and overcome challenges and concerns:

Examination and
counseling
Product selection
and fitting
Usage and
after-sales

Patient Journey

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Helping clients understand hearing loss and treatment options encourages them to take the first steps toward a life enriched with sound. ProSuite by Siemens provides informative tools that help customers comprehend all facets of hearing impairment and hearing instruments.

Counseling Suite 3.0

  • Optimize customer service with clearly structured, easy-to-understand, and customizable consultations.
  • Give clients clear understanding of their hearing loss, its effects, and the benefits of various solutions with valuable visualization tools and descriptions.
  • Use the portable new Counseling Suite App for increased mobility. Available from the Google Play Store* and Apple App Store, this app can be used on Android* and iOS tablets.
*Android and Google Play are trademarks of Google Inc.

Consumer guidance literature

  • Give customers insight into hearing, hearing loss, and the benefits of hearing instruments.
  • These materials explain topics clearly and introduce possible hearing solutions in a relaxed and reader-friendly manner.

Ear And hearing loss

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Clients don’t always know how important – and comforting – it can be to seek help for hearing loss. ProSuite provides clearly structured information that explains how hearing works and what hearing loss is like. This motivates them to get the help they need.

Counseling Suite 3.0

  • Optimize customer service with clearly structured, easy-to-understand, and customizable consultations.
  • Give clients clear understanding of their hearing loss, its effects, and the benefits of various solutions with valuable visualization tools and descriptions.
  • Use the portable new Counseling Suite App for increased mobility. Available from the Google Play Store* and Apple App Store, this app can be used on Android* and iOS tablets.
*Android and Google Play are trademarks of Google Inc.

Consumer guidance literature

  • Give customers insight into hearing, hearing loss, and the benefits of hearing instruments.
  • These materials explain topics clearly and introduce possible hearing solutions in a relaxed and reader-friendly manner.

Informative videos

  • Short video clips comprehensively demonstrate e.g. to handle Siemens hearing instruments.
  • Available on the Siemens website and on YouTube.

Connexx software and Unity 3

  • This diagnostic and fitting system makes your workflow faster and more intuitive.
  • Take advantage of ultimate mobility and full flexibility for an enhanced consultation process – before, during and after the fitting.
  • Use a laptop with Connexx™ and Unity™ 3 to perform wireless fittings outside your office, directly in real-world hearing situations, for fast, precise results.

Websites

  • Find helpful information, apps, and multimedia tools – including ProSuite tools.
  • Take advantage of the hearing test, 3D videos, the “Find a Hearing Care Professional” search, and information on all Siemens products.

How hearing aids help

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Customers often have misgivings about wearing hearing instruments. ProSuite’s tools can effectively demonstrate the benefits of advanced hearing aids. Once they see how this technology can make life with hearing loss easier, clients are more likely to become – and stay – satisfied customers.

Counseling Suite 3.0

  • Optimize customer service with clearly structured, easy-to-understand, and customizable consultations.
  • Give clients clear understanding of their hearing loss, its effects, and the benefits of various solutions with valuable visualization tools and descriptions.
  • Use the portable new Counseling Suite App for increased mobility. Available from the Google Play Store* and Apple App Store, this app can be used on Android* and iOS tablets.
*Android and Google Play are trademarks of Google Inc.

Consumer guidance literature

  • Give customers insight into hearing, hearing loss, and the benefits of hearing instruments.
  • These materials explain topics clearly and introduce possible hearing solutions in a relaxed and reader-friendly manner.

Websites

  • Find helpful information, apps, and multimedia tools – including ProSuite tools.
  • Take advantage of the hearing test, 3D videos, the “Find a Hearing Care Professional” search, and information on all Siemens products.

Tinnitus

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Understanding tinnitus can help patients learn how to control their situation. Use ProSuite’s information and demonstration tools to explain therapy options and show clients the benefits of hearing aids and tinnitus noisers.

Counseling Suite 3.0

  • Optimize customer service with clearly structured, easy-to-understand, and customizable consultations.
  • Give clients clear understanding of their hearing loss, its effects, and the benefits of various solutions with valuable visualization tools and descriptions.
  • Use the portable new Counseling Suite App for increased mobility. Available from the Google Play Store* and Apple App Store, this app can be used on Android* and iOS tablets.
*Android and Google Play are trademarks of Google Inc.

Consumer guidance literature

  • Give customers insight into hearing, hearing loss, and the benefits of hearing instruments.
  • These materials explain topics clearly and introduce possible hearing solutions in a relaxed and reader-friendly manner.

Websites

  • Find helpful information, apps, and multimedia tools – including ProSuite tools.
  • Take advantage of the hearing test, 3D videos, the “Find a Hearing Care Professional” search, and information on all Siemens products.

Portable fitting

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Clients can’t always come to your office. So use ProSuite’s portable tools to serve your customers wherever they are.

Special leaflets

  • This additional print literature provides further information about all supplementary hearing care products.
  • You can use them to give your customers insight into the range of Siemens hearing instrument accessories, for example.

Connexx software and Unity 3

  • This diagnostic and fitting system makes your workflow faster and more intuitive.
  • Take advantage of ultimate mobility and full flexibility for an enhanced consultation process – before, during and after the fitting.
  • Use a laptop with Connexx™ and Unity™ 3 to perform wireless fittings outside your office, directly in real-world hearing situations, for fast, precise results.

Websites

  • Find helpful information, apps, and multimedia tools – including ProSuite tools.
  • Take advantage of the hearing test, 3D videos, the “Find a Hearing Care Professional” search, and information on all Siemens products.

Features create value

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Premium hearing instrument features can offer any client a customized sound experience. Use the ProSuite tools to help customers understand benefits of different performance levels and the broad range of hearing instruments.

Counseling Suite 3.0

  • Optimize customer service with clearly structured, easy-to-understand, and customizable consultations.
  • Give clients clear understanding of their hearing loss, its effects, and the benefits of various solutions with valuable visualization tools and descriptions.
  • Use the portable new Counseling Suite App for increased mobility. Available from the Google Play Store* and Apple App Store, this app can be used on Android* and iOS tablets.
*Android and Google Play are trademarks of Google Inc.

Consumer guidance literature

  • Give customers insight into hearing, hearing loss, and the benefits of hearing instruments.
  • These materials explain topics clearly and introduce possible hearing solutions in a relaxed and reader-friendly manner.

Counseling deskpad

  • Keep this helpful overview at hand as you counsel your customers.
  • Find overviews of performance level features, hearing instruments and the additional benefits of higher performance levels.
  • Show customers pictures of people wearing hearing aids so they can see different options.

Accessories sales support

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ProSuite provides helpful information on audio streamers, remote controls and chargers to help your customers select the best accessories for their lifestyle.

Counseling Suite 3.0

  • Optimize customer service with clearly structured, easy-to-understand, and customizable consultations.
  • Give clients clear understanding of their hearing loss, its effects, and the benefits of various solutions with valuable visualization tools and descriptions.
  • Use the portable new Counseling Suite App for increased mobility. Available from the Google Play Store* and Apple App Store, this app can be used on Android* and iOS tablets.
*Android and Google Play are trademarks of Google Inc.

Consumer guidance literature

  • Give customers insight into hearing, hearing loss, and the benefits of hearing instruments.
  • These materials explain topics clearly and introduce possible hearing solutions in a relaxed and reader-friendly manner.

Special leaflets

  • This additional print literature provides further information about all supplementary hearing care products.
  • You can use them to give your customers insight into the range of Siemens hearing instrument accessories, for example.

Counseling deskpad

  • Keep this helpful overview at hand as you counsel your customers.
  • Find overviews of performance level features, hearing instruments and the additional benefits of higher performance levels.
  • Show customers pictures of people wearing hearing aids so they can see different options.

Websites

  • Find helpful information, apps, and multimedia tools – including ProSuite tools.
  • Take advantage of the hearing test, 3D videos, the “Find a Hearing Care Professional” search, and information on all Siemens products.

Hearing aid handling

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Show your customers how to use and take care of their hearing instruments: ProSuite contains tools that cover all topics from cleaning to battery exchange.

Counseling Suite 3.0

  • Optimize customer service with clearly structured, easy-to-understand, and customizable consultations.
  • Give clients clear understanding of their hearing loss, its effects, and the benefits of various solutions with valuable visualization tools and descriptions.
  • Use the portable new Counseling Suite App for increased mobility. Available from the Google Play Store* and Apple App Store, this app can be used on Android* and iOS tablets.
*Android and Google Play are trademarks of Google Inc.

Consumer guidance literature

  • Give customers insight into hearing, hearing loss, and the benefits of hearing instruments.
  • These materials explain topics clearly and introduce possible hearing solutions in a relaxed and reader-friendly manner.

Informative videos

  • Short video clips comprehensively demonstrate e.g. to handle Siemens hearing instruments.
  • Available on the Siemens website and on YouTube.
  • Browse Siemens videos ANGEZEIGTER TEXT

Websites

  • Find helpful information, apps, and multimedia tools – including ProSuite tools.
  • Take advantage of the hearing test, 3D videos, the “Find a Hearing Care Professional” search, and information on all Siemens products.

Hearing training

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Use ProSuite to guide your customers on their journey to better hearing and, hopefully, a better life. For example, ProSuite’s tools provide practical exercises to acclimate your customers to their hearing instruments and preferred settings.

Counseling Suite 3.0

  • Optimize customer service with clearly structured, easy-to-understand, and customizable consultations.
  • Give clients clear understanding of their hearing loss, its effects, and the benefits of various solutions with valuable visualization tools and descriptions.
  • Use the portable new Counseling Suite App for increased mobility. Available from the Google Play Store* and Apple App Store, this app can be used on Android* and iOS tablets.
*Android and Google Play are trademarks of Google Inc.

Consumer guidance literature

  • Give customers insight into hearing, hearing loss, and the benefits of hearing instruments.
  • These materials explain topics clearly and introduce possible hearing solutions in a relaxed and reader-friendly manner.

eARena hearing training DVD

  • The eARena™ DVD contains a digital auditory training program.
  • Your customers can complete it in the comfort of their own home, at their own pace, and at their own convenience.

Websites

  • Find helpful information, apps, and multimedia tools – including ProSuite tools.
  • Take advantage of the hearing test, 3D videos, the “Find a Hearing Care Professional” search, and information on all Siemens products.