Privacy Policy & Disclaimers

Our Commitment to Data Privacy Protection

Protecting the security and privacy of your personal data is important to our company; therefore, we conduct our business in compliance with applicable laws on data privacy protection and data security. We hope the policy outlined below will help you understand what data we may collect, how our company uses and safeguards that data and with whom we may share it.

Personal data

Through our Web sites and mobile applications (individually “Web Site” and collectively “Web Sites”), our company will not collect any personal data about you (e.g. your name, address, telephone number or e-mail address), unless you voluntarily choose to provide us with it (e.g. by registration, survey), provide your consent, or unless otherwise permitted by applicable laws and regulations for the protection of your personal data.

Purpose of Use

When you do provide us with personal data, we usually use it to respond to your inquiry, process your order or provide you access to specific information or offers. Also, to support our customer relationship with you:

  • we may store and process personal data and share it with our worldwide affiliates to better understand your business needs and how we can improve our products and services; or
  • we (or a third party on our behalf) may use personal data to contact you about an offer in support of your business needs or to conduct online surveys to understand better our customers’ needs.

If you choose not to have your personal data used to support our customer relationship (especially direct marketing or market research), we will respect your choice. We do not sell or otherwise market your personal data to third parties, except to Sivantos affiliates.

Purpose Limitation

Our company will collect, use or disclose personal data supplied by you online or through a mobile application only for the purposes disclosed to you, unless the disclosure:

  • is a use of the personal data for any additional purpose that is directly related to the original purpose for which the personal data was collected,
  • is necessary to prepare, negotiate and perform a contract with you,
  • is required by law or the competent governmental or judicial authorities,
  • is necessary to establish or preserve a legal claim or defense, or
  • is necessary to prevent fraud or other illegal activities, such as wilful attacks on Sivantos’ information technology systems.

Communications or Utilization Data

Through your use of telecommunications services to access our Web Sites, your communications data (e.g. Internet protocol address) or utilization data (e.g. information on the beginning, end and extent of each access, and information on the telecommunications services you accessed) are technically generated and could conceivably relate to personal data. To the extent that there is a compelling necessity, the collection, processing and use of your communications or utilization data will occur and will be performed in accordance with the applicable data privacy protection legal framework.

Non-Personal Data Collected Automatically

When you access our Web Sites or mobile application, we may automatically (i.e., not by registration) collect non- personal data (e.g. type of Internet browser and operating system used, domain name of the Web Sites from which you came, number of visits, average time spent on the site, pages viewed). We may use this data and share it with our worldwide affiliates to monitor the attractiveness of our Web Sites and mobile application to improve their performance or content.

“Cookies” – Information Stored Automatically on Your Computer

When you view one of our Web Sites, we may store some data on your computer in the form of a “cookie” to automatically recognize your computer next time you visit. Cookies can help us in many ways, for example, by allowing us to tailor a Web Site to better match your interests or to store your password to save you having to re-enter it each time. If you do not wish to receive cookies, please configure your Internet browser to erase all cookies from your computer’s hard drive, block all cookies or to receive a warning before a cookie is stored.

Adobe Analytics

Our company stores anonymized user information on this Web Site using Adobe Analytics tool. Adobe Analytics anonymously stores and analyzes various kinds of data, including the visited Web Site and the Web Site’s metadata, web sites that link to our Web Site, the time of the visit, and the browser used. These are used for the purposes of optimizing the Web Site and are not connected with personal data without your explicit consent. You can, however, object to this data collection and opt out for future visits to the Web Site by following the link below. The web analytics service also uses cookies that are stored on your computer and makes it possible to analyze your use of the Web Site. The information generated by a cookie of your use of this Web Site is transmitted exclusively in an anonymous form to a server operated by the web analysis service, and is then stored there.

You can block the collection or processing of data generated by the cookie related to your visit to our Web Site by Adobe, by stating your intention to opt-out via the following link:

Google Analytics

Our Web Sites makes use of Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the Web Sites will generally be transmitted to and stored by Google on servers in the United States. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA, where it will be abbreviated. At the request of the operator of this Web Sites, Google will use this information for the purpose of evaluating your use of the Web Sites, compiling reports on Web Site activity for Web Site operators and providing other services relating to Web Site activity and internet usage. The IP address transmitted by your browser by Google Analytics will not be associated with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this Web Site. In addition, you can prevent the collection of the data generated by the cookie and associated with your use of the Web Site (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available from the following link:


We will not knowingly collect personal data from children without insisting that they seek prior parental consent if required by applicable law. We will only use or disclose personal data about a child to the extent permitted by law, to seek parental consent pursuant to local law and regulations or to protect a child. The definition of “child” or “children” takes into account applicable laws as well as national and regional cultural customs.


To protect your personal data against accidental or unlawful destruction, loss or alteration and against unauthorized disclosure or access, our company uses technical and organizational security measures.

Links to Other Web Sites

Our Web Sites and mobile applications contain links to other Web Sites. We are not responsible for the privacy practices or the content of other web sites or mobile applications.

Questions and Comments

We will respond to reasonable requests to review your personal data and to correct, amend or delete any inaccuracies. If you have any questions or comments about our Data Privacy Policy (e.g. to review and update your personal data), please click on “Contact” and send us your questions and feedback. If you have a complaint about how your personal information is handled by us, you may contact the person, department or office that you have been dealing with. You can alternatively contact Sivantos’ Data Privacy Officer, and the responsible data privacy personnel shall contact you within a reasonable timeframe. This Data Privacy Policy may be updated and amended from time to time. Please check this page regularly to keep up-to-date. Your continued or subsequent access or use of the Sivantos Web Site shall be deemed to be your acceptance of the amended or modified Data Privacy Policy. In accessing or using the Sivantos Web Site, the Data Privacy Policy is accepted by you in its then-current version. If you do not agree to the Data Privacy Policy, please do not use the Sivantos Web Site.